Terms of Service

1. OPERATOR, SERVICES AND AGREEMENT

These Terms of Service (“Terms”) govern your use of the services provided by [LEGAL OPERATOR NAME], operating under the Arshway Games brand (“Arshway Games”, “we”, “us” or “our”). Our “Services” include our mobile games, websites, player accounts, related online and backend functionality, player support and social features that refer to these Terms.

Please read these Terms before using the Services. By accepting them through a method provided in the Services, or by using the Services where applicable law recognizes that use as acceptance, you enter into an agreement with us. If you do not agree, you must not use the Services. The eligibility and parental-permission requirements in Section 3 also apply.

Our Community Guidelines form part of these Terms for use of the relevant social and community features. Additional rules for a particular feature or activity apply where they are made available to you and expressly identified as part of these Terms.

We may revise these Terms as the Services or applicable requirements change. We will make revised Terms available with their effective date and provide notice or obtain agreement where required by applicable law. Continued use signifies acceptance of a revision only where applicable law permits. Nothing in these Terms limits rights that applicable law does not allow us to exclude.

2. PRIVACY

Please also review our Privacy Policy, which explains our handling of personal data and your privacy choices and rights. Accepting these Terms does not replace any separate consent required for personal-data processing.

Restrictions on account access do not by themselves mean that all associated personal data has been deleted. Personal-data requests and retention are addressed in our Privacy Policy.

3. ELIGIBILITY AND PARENTAL PERMISSION

You must be at least 13 years old to use the Services. If you are aged 13 through 17, you may use the Services only with permission from your parent or legal guardian, who must review and agree to these Terms. You must also meet any additional eligibility or parental-permission requirements imposed by applicable law.

If you are a parent or legal guardian permitting a minor to use the Services, you agree to supervise their use, help them comply with these Terms and consider the parental controls available for the relevant game. Your responsibility for their use is subject to applicable law.

Parental controls are separate from these eligibility requirements. Activating them does not establish a player’s age or eligibility, prove guardianship, or replace any legally required parental permission. Their use is not a condition of eligibility under these Terms unless applicable law requires otherwise.

4. PLAYER OBLIGATIONS

4.1 Guest and Linked Accounts

Depending on the game and available features, you may play as a guest or use a supported Google, Apple or email sign-in option. An Arshway account may be associated with a player/user ID, username and game progress even when you play as a guest. Guest play does not require linking an ordinary sign-in account. Available account features depend on the game and platform.

Where account linking is supported, you may use the provided process to associate your guest progress with a supported sign-in method. Linking your own progress is different from transferring an account to another person. Do not assume that linking merges separate accounts or makes every purchase available across platforms.

4.2 Account Responsibility

Keep your sign-in credentials secure and protect access to devices and external accounts used to enter the Services. You are responsible for your own use of your account and for protecting it against unauthorized access. If you suspect that someone has accessed it without permission, contact us through an available support channel. Do not send passwords or authentication codes in a support message.

You must not sell, rent, give away or otherwise transfer your account or its associated progress, share account access with another player, or use another player’s account. You must not use an account for commercial purposes. These restrictions do not prevent a parent or legal guardian from supervising an eligible minor or using the parental controls provided for that purpose.

Information you provide for account administration must be accurate where requested. Your username or profile must not impersonate another person or misleadingly claim an affiliation. You may use a display name; this does not require you to publish your legal name.

4.3 Access and Recovery

Access to guest progress may be lost if the associated access information is lost, including following changes to your device or installation. Supported recovery options depend on the game, the account and the information available to establish access. Recovery of a guest or linked account, or its progress, cannot be guaranteed. Use only the linking and recovery methods supported by the relevant Service.

Player sign-in and account recovery are separate from parental-control activation. A parent email or parental-control verification code does not by itself authenticate the player’s account or authorize access to it. It also does not establish authority to exercise another person’s privacy rights.

4.4 Player Conduct and Service Integrity

Use the Services lawfully, respect other players and their rights, and comply with these Terms and the Community Guidelines. These duties apply to clans, chat and direct messages where available, friends, usernames, profiles, leaderboards and other community features.

You must not:

• Use or supply cheats, hacks, unauthorized or modified clients, bots, automation or other unauthorized software to interfere with gameplay or obtain an unfair advantage.
• Exploit bugs or manipulate accounts, game state, rankings or the virtual economy to obtain unauthorized currency, items, rewards or other benefits.
• Carry out fraudulent purchase activity, use payment methods without authorization, or abuse refund or chargeback processes to obtain benefits dishonestly. This does not restrict legitimate refunds, payment disputes or other legal rights.
• Gain unauthorized access to accounts, servers or systems; bypass security, authentication, moderation or enforcement restrictions; or test security without authorization.
• Disrupt or damage the Services, overload their infrastructure, introduce malicious software or interfere with another player’s access or play.
• Harass, threaten or impersonate others; submit unlawful, hateful or abusive content; distribute spam, unauthorized promotions or harmful or inappropriate links; or misuse support and reporting features.
• Attempt, facilitate or encourage these activities.

Ordinary gameplay, supported account linking and permitted in-game resource donations are not prohibited manipulation merely because they change game state or player resources. Account access and transfer restrictions in Section 4 continue to apply. The Community Guidelines provide more detailed expectations for social behavior and submissions.

5. VIRTUAL ITEMS

5.1 Nature and Availability

Depending on the game, the Services may offer virtual currencies, items, boosters, power-ups, lives or other gameplay resources, rewards, gifts and access to content or features, including subscription-related entitlements (collectively, “Virtual Items”). Virtual Items may be earned through play or progression, awarded through events, delivered through an in-game mailbox, granted as a promotion or gift, or obtained through a purchase. Not every game offers every type or method of obtaining Virtual Items.

Virtual Items provide digital content or rights to use features within the relevant Service, subject to these Terms and the conditions disclosed for the item or offer. Obtaining them does not give you ownership of the underlying game, software, systems or intellectual property. Virtual currencies are not real-world money. Virtual Items have no cash redemption value unless an expressly supported feature or applicable law provides otherwise. This does not remove rights arising from a payment transaction or any remedy available under applicable law.

5.2 Permitted Use and Transfers

Virtual Items are for personal use within the Services in which they are supported. You must not independently buy, sell, exchange, trade, transfer or commercially exploit Virtual Items outside mechanisms expressly provided or authorized by Arshway Games. Account sharing, sale and transfer remain subject to Section 4; permission to move an item does not permit transferring an account.

Where a game expressly offers a donation, gifting or other resource-sharing feature, you may use that feature within its stated limits. Such a feature permits only the movements it supports and does not create a general right to trade items, sell them for money or other consideration, or arrange transfers outside the authorized mechanism.

Availability on another device, account, platform or game, or movement between players, is supported only to the extent expressly provided by the relevant Service. A supported transfer, account link or synchronization feature does not establish a shared wallet, universal compatibility or a right to move every Virtual Item elsewhere. Guest access and recovery remain subject to Section 4.

5.3 Item Conditions and Corrections

Use and availability may depend on the conditions disclosed for the relevant item or offer, such as a claim requirement, event period, consumable use or entitlement duration. An earned or granted reward is not a purchase merely because another item can be bought. Purchase-related rights remain applicable to items supplied as part of a paid offer.

We may make reasonable corrections to balances, rewards or entitlements affected by an erroneous grant, duplicate reward, unauthorized benefit, fraudulent transaction, exploited reward or economy manipulation. Depending on the circumstances, a correction may involve reversing an affected grant, removing a duplicate or adjusting the affected balance or entitlement to reflect what was legitimately obtained. Corrections must be proportionate to the issue and comply with applicable law. This is not an unrestricted right to take away legitimately purchased content, and a legitimate refund request or payment dispute is not, by itself, fraud or abuse.

5.4 Changes and Loss of Access

Operating a live game may involve changes to the availability, characteristics, balance or permitted use of Virtual Items. Changes are subject to applicable law, applicable offer commitments and the provisions of these Terms governing Service changes. Where required, we will provide notice and the remedies available to you. We do not promise that every item or feature will remain available indefinitely.

Suspension or termination of an account, discontinuation of a game or feature, or other unavailability of the relevant Service may prevent access to or use of affected Virtual Items. The consequences depend on the reason, the item or entitlement involved, these Terms and applicable law; they do not automatically extinguish rights concerning purchased content. This section does not authorize unrestricted forfeiture or exclude any required refund, restoration or other remedy.

5.5 Payment and Refund Boundary

The rules above concern Virtual Items and their use. Billing, subscription renewal and cancellation, and refund or return procedures concern the associated transaction and are addressed in Section 7. Nothing in this section limits applicable store or platform refund rights or mandatory statutory rights. It does not establish a universal no-refund rule.

6. INTELLECTUAL PROPERTY

The games, software and code, visual and audio assets, characters, designs, text, game content and other protected materials supplied as part of the Services belong to us or their respective rights holders. Access to the Services does not transfer ownership of those materials to you. Rights in content you submit are addressed in Section 8.

Except as authorized by the relevant rights holder, permitted through the Services, or allowed by rights that applicable law does not permit us to restrict, you must not:

• Copy, reproduce, distribute, modify or create derivative works from protected Service materials, or commercially exploit them.
• Reverse engineer, decompile or disassemble the software or attempt to extract its source code.
• Remove or obscure copyright, trademark or other proprietary notices.
• Use protected branding or materials without permission, or access or use the Services beyond the permission granted to you.

These restrictions do not override mandatory legal exceptions or any applicable third-party licence that grants you rights in particular materials.

7. PAYMENTS, REFUNDS AND RETURNS

7.1 Purchases and Offers

Depending on the game and platform, you may purchase Virtual Items, digital content, subscriptions or other features, including bundles and promotional offers. Review the price, billing currency and material conditions presented in the relevant Service or store before purchasing. You agree to pay the charges for purchases you authorize, subject to applicable law.

Prices and offers may differ between games, stores, platforms, countries, currencies and available promotions. An offer need not be available to every player. Applicable taxes and other required charges will be presented or accounted for through the purchase process as required by applicable law and the relevant store’s rules. This section does not establish a uniform tax-inclusive or tax-exclusive price across regions.

7.2 Store Billing and Delivery

Purchases made through Google Play, the Apple App Store or another platform expressly authorized for the relevant Service use that platform’s billing arrangements and applicable transaction terms. The store’s payment or refund role does not remove any responsibility or remedy that applicable law places on Arshway Games or another responsible party.

Purchased content is supplied by making the relevant item, entitlement or functionality available through the Service, in accordance with the offer and applicable requirements. Payment, activation and use are distinct: a payment does not itself establish perpetual access or compatibility across accounts, devices, platforms or games. Section 5 governs Virtual Item use. If delivery fails or purchased content is missing or does not work as offered, use the relevant store or available Arshway support channel for assistance and applicable remedies. Supported restoration depends on the item, account and platform; statutory remedies remain unaffected.

7.3 Subscriptions

Where a subscription is offered, its benefits, price, billing period and renewal conditions will be disclosed with the offer. A subscription identified as recurring continues with further billing periods and charges under those conditions unless canceled or otherwise ended under the applicable terms and law.

Manage or cancel a subscription through the relevant store or supported account mechanism. Cancellation normally stops future renewal rather than automatically reversing a billing period already supplied. The effective date, remaining access and any refund depend on applicable law, the offer and the store’s rules. Cancellation and a refund request are separate actions. Do not assume that uninstalling the game, ceasing play or losing account access cancels store billing; check the subscription’s status through the relevant billing service.

7.4 Refunds, Returns and Withdrawal

Your rights to a refund, withdrawal, return or other remedy depend on applicable law, your country or region, the content or service purchased, the circumstances of the transaction and applicable store rules. Whether supply or performance has begun may be relevant, but these Terms do not by themselves obtain consent to immediate supply or an acknowledgment that a withdrawal right is lost.

For a store-processed transaction, you may need to submit a request through that store’s applicable refund process. You may also contact an available Arshway support channel about purchased content and any remedy for which we are responsible. Using a store does not eliminate legally required remedies against the appropriate party. Nothing here excludes mandatory rights concerning non-delivery, defective content or other failures to meet applicable requirements.

An earned or granted Virtual Item is not automatically a purchase; rights associated with paid offers remain protected as described in Section 5. A valid refund or withdrawal may affect the corresponding entitlement under applicable law and store rules, without authorizing unrelated forfeiture. The absence of a general cash-redemption right for Virtual Items does not prevent an applicable refund or other legal remedy.

7.5 Authorization, Minors and Purchase Controls

Use only payment methods you are authorized to use. If you suspect an unauthorized transaction, contact the relevant store or payment provider through its applicable channel and, where relevant, an available Arshway support channel. A legitimate refund request, chargeback or payment dispute is not misconduct merely because it challenges a charge; fraudulent abuse remains prohibited under Section 4.

Section 3’s eligibility and parental-permission rules apply. Parents and legal guardians permitting a minor’s use should supervise purchases and consider available purchase controls, subject to applicable law. Parental controls do not prove age or guardianship, replace legally required permission, or guarantee that every unauthorized purchase will be prevented. Do not assume that a parental purchase setting cancels an existing subscription; use the relevant subscription-management mechanism to check or change its status.

7.6 Changes and Service Availability

Future prices, offers and promotions may change subject to applicable law. This does not permit retroactively changing the agreed charges for a completed transaction. Changes affecting subscription renewals are subject to applicable notice, agreement and cancellation requirements; they do not rewrite the price of an already completed billing period.

As described in Section 5, suspension, termination or Service shutdown may affect access to purchased content. Such events do not automatically eliminate payment-related rights or remedies. Their consequences depend on applicable law, store rules and the nature of the entitlement. No provision of this section creates an unrestricted no-refund or forfeiture rule.

8. USER CONTENT AND FEEDBACK

8.1 Your Submissions

Depending on the features available, you may submit usernames, profile or clan content, chat or direct messages, reports, support communications and attachments, survey responses or feedback (“User Content”). You remain responsible for what you submit and must have the rights and permissions needed to provide it and allow its use as described here. Your submissions must comply with these Terms, the Community Guidelines and other people’s rights.

You retain any rights you hold in your User Content. Submitting it does not transfer ownership to us.

8.2 Permission to Operate the Services

By submitting User Content, you give us non-exclusive permission, without a licence fee, to host, store, make necessary technical copies of, transmit, display, review, moderate and otherwise process it as needed to operate the relevant Service. Providers supporting that operation may carry out those activities for us within the same purpose and audience limits.

Display and delivery follow the intended audience of the feature: for example, clan messages reach the relevant clan audience and direct messages reach their intended recipients. Relevant support, moderation or safety access is separate from player visibility, as explained in our Privacy Policy. This permission does not make private messages, reports or support attachments public or authorize their use in advertising or promotions. Promotional reuse requires separate permission where appropriate and any consent required by law.

This permission is limited to the purposes described here and the period necessary for those purposes, subject to applicable law. It does not override privacy rights or permit indefinite retention; personal-data requests and retention are addressed in our Privacy Policy.

We may filter, restrict or remove submissions that violate these Terms or applicable law, subject to applicable requirements. This does not mean that we review every submission or guarantee that all inappropriate content will be removed.

8.3 Feedback and Suggestions

If you voluntarily provide suggestions or feedback, you permit us to evaluate and use them to improve or develop the Services without an obligation to implement them or pay for their use, unless we separately agree otherwise or applicable law requires it. This is permission to use your feedback, not a transfer of ownership of your underlying content. It does not authorize promotional publication of private communications or change the treatment of personal data described in our Privacy Policy.

9. SERVICE LICENCE

Subject to these Terms, we give you a limited, non-exclusive right to access and use the Services for your personal, non-commercial entertainment. You may not transfer or sublicense that right. Access may be restricted or ended in accordance with these Terms and applicable law.

10. INFRINGEMENT REPORTS

10.1 Reporting a Rights Concern

If you believe that material available through or associated with the Services infringes your copyright, trademark or other applicable intellectual-property rights, you or your authorized representative may report it to us through [VERIFIED INFRINGEMENT REPORTING CHANNEL].

Provide enough information for us to understand the claim and locate the material. As appropriate, include:

• The work, trademark or other right concerned, and the rights holder’s identity. If your report concerns multiple works or items, identify the scope of the report clearly.
• The allegedly infringing material and where it can be found, such as a link or relevant game, profile, message or other feature details.
• Your name and contact information so that we can communicate with you about the report.
• An explanation of the claimed infringement, with relevant supporting information.
• If you act for another rights holder, information showing your authority to do so.
• Any additional information, statements or confirmations required by applicable law for the relevant procedure.

Provide relevant information only; do not include passwords or authentication codes. Personal data in reports is handled as described in our Privacy Policy.

10.2 Review and Possible Action

We may examine a report, request clarification or supporting information, and take appropriate action under these Terms and applicable law. Depending on the circumstances, this may include restricting access to or removing material, taking relevant account or feature action, reconsidering a decision or restoring material. Where another provider or platform controls the material, we may direct you to its reporting process or refer the matter to it where necessary and legally permitted.

If you believe that action concerning your material was mistaken, you may contact us through the channel above with relevant information for further review. A report or request for review does not guarantee removal, restoration or another particular outcome. We will comply with applicable legal requirements concerning notices, decisions and review; this general reporting process does not replace any procedure or remedy required by law. Statutory copyright procedures may differ from those applicable to trademark or other intellectual-property complaints.

10.3 Responsible Reporting and User Content

Make reports honestly and on a reasonable basis, taking account of relevant permissions and legal exceptions. Do not knowingly submit false claims or misuse reporting to harass others or suppress lawful material. An honest mistake does not by itself make a report abusive. Section 4’s rules against misuse of reporting and support features continue to apply.

Section 8 governs rights and responsibilities in User Content: users retain the rights they hold and must have the permissions needed for their submissions. We may act on violating content without continuously reviewing every submission. This section does not transfer ownership of reported material or grant additional rights to use it.

11. LIABILITY AND RELATED PROVISIONS

11.1 Service Availability and Required Standards

The Services depend on software, devices, networks and online systems and may experience interruptions, faults or maintenance. Except where required by law or an applicable commitment we have made, we do not promise uninterrupted or error-free operation, immediate correction of every defect, compatibility with every device, platform or configuration, or permanent availability of every feature. Online and social features may be unavailable at times.

These operational limitations do not remove our obligations concerning the supply, quality or conformity of digital content and services. We remain responsible for meeting applicable contractual and statutory standards, including providing information about and supplying updates, including security updates, where required by law. If the Services fail to meet applicable requirements, you retain the remedies available to you, which may include correction, a price reduction, a refund or ending the affected contract under the applicable conditions. You may raise a problem through an available Arshway support channel; Section 7 also addresses purchase-related assistance and remedies.

11.2 Enforcement

We may review reports and suspected violations, filter or remove content, and take appropriate action concerning affected features or accounts, subject to applicable law. Actions may include warnings, communication restrictions, suspension or termination, depending on the circumstances. This does not promise that every violation will be detected or that a warning must precede another action.

Action must be reasonable and proportionate to the issue, taking account of its seriousness, its impact and the information available. This may include restricting an affected feature rather than the entire account where appropriate. Sections 4, 8 and 10 govern player conduct, User Content and infringement reports respectively. Receiving a report does not establish that a violation occurred or guarantee action against the reported player or material.

11.3 Suspension, Termination and Related Consequences

We may restrict or suspend access while examining a suspected violation where there are reasonable grounds and the restriction is necessary to address the issue. We may suspend or terminate access for a material violation of these Terms, repeated violations that justify that action, fraudulent abuse, or where reasonably necessary to address a serious security or integrity risk or comply with a legal requirement. These grounds do not give us an unrestricted right to end access arbitrarily.

Immediate action may be necessary to respond to security threats, fraud, serious abuse, legal requirements or a serious risk to players or the Services. We will provide any notice, explanation and opportunity for review or appeal required by applicable law. If you believe an action was mistaken, you may raise the concern through an available Arshway support channel for review. Infringement-related review is also addressed in Section 10. Applicable rights to challenge a decision or obtain a remedy remain unaffected.

Restrictions, suspension, termination or discontinuation may affect access to game progress, social features and content. The consequences for Virtual Items, subscriptions and other paid entitlements depend on the reason, the entitlement, applicable store or platform rules and applicable law, as described in Sections 5 and 7. Loss of access does not automatically forfeit purchased content, extinguish refund or other statutory rights, or cancel store subscription billing. Check the relevant subscription-management mechanism as described in Section 7.

Account restrictions and termination are separate from personal-data deletion. Requests concerning personal data and any justified retention are addressed in our Privacy Policy.

11.4 Responsibility for Loss

Our responsibility for loss connected with the Services is determined by applicable law, including the nature of the obligation, the cause of the loss and any applicable rules concerning fault, foreseeability and mitigation. This section does not impose a monetary cap on liability or exclude a loss merely because it is described as indirect or consequential. Any limits imposed by applicable law remain applicable.

Your own actions, another player’s conduct, unauthorized account access, or failures of a device, network or third-party service may be relevant to the cause of a loss and the responsibility for it. For example, failure to protect credentials may contribute to unauthorized access. Such circumstances do not automatically make you responsible for every resulting loss or excuse our own breach of duty. Your account responsibilities remain those described in Section 4; we do not require you to prevent events outside your control.

Third-party stores, sign-in providers and external services have their own functions and responsibilities. Their involvement does not remove obligations that we owe you, including responsibilities for providers acting on our behalf where applicable. Nothing in this section waives our data-protection or security duties, or requires you to accept all risks of a security incident or another player’s conduct.

11.5 Mandatory Rights and Regional Protections

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. This includes, where protected by applicable law, liability relating to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, intentional misconduct, gross negligence, and mandatory product or digital-content liability. These examples do not limit the other protections available under applicable law.

Your mandatory consumer rights, including applicable conformity and statutory remedies, remain intact whether or not you have made a purchase. Mandatory local law and any applicable regional provisions in Section 17 take precedence over a less protective provision of this section. This section does not select a governing law, waive a legal remedy or make ending use of the Services your only remedy.

12. BRAND PROTECTION

Arshway Games branding, trademarks and logos are also protected where applicable.

13. DISPUTES AND GOVERNING LAW

13.1 Raising a Concern

If you have a concern about the Services, we encourage you to contact an available Arshway support channel so that we can try to resolve it. This is voluntary: these Terms do not require you to contact support, attend a conference or wait for a response before exercising a legal right. Informal discussions do not guarantee a resolution or replace any remedy available to you.

This invitation does not shorten a legal filing period or itself suspend a deadline established by law. You remain free to take steps needed to preserve your rights while discussions continue.

13.2 Governing Law

[GOVERNING-LAW PROVISION — TO BE FINALIZED AFTER OPERATOR AND LEGAL REVIEW]

Any governing-law provision in the final Terms must preserve protections that applicable mandatory law gives consumers. A choice of law does not remove protections that cannot lawfully be displaced by agreement, including protections under the law of your country of residence where applicable.

13.3 Courts and Available Remedies

[COURT / FORUM PROVISION — TO BE FINALIZED AFTER OPERATOR AND LEGAL REVIEW]

Nothing in this section restricts a consumer’s right under mandatory law to bring or defend proceedings in an available court, including a court in their place of residence where applicable. It does not prevent complaints to regulators or consumer authorities, access to legally available dispute-resolution bodies, or participation in collective, representative or other redress mechanisms protected by applicable law. Rights to seek urgent or other relief available under applicable law remain unaffected.

13.4 Regional Rights and Third-Party Processes

Mandatory local protections and any applicable regional provisions in Section 17 supplement this section and take precedence where they provide stronger rights. The consumer protections and remedies preserved in Sections 7 and 11 remain applicable.

Where a concern involves an app store, payment service, sign-in provider or another third-party service, that provider’s terms and procedures may also apply to its part of the matter. Using those procedures does not replace rights you may have against Arshway Games. Purchase-related assistance is addressed in Section 7; infringement reports and review of enforcement decisions are addressed in Sections 10 and 11.

14. SEVERABILITY

If a provision of these Terms is found to be invalid, unlawful or unenforceable, in whole or in part, the remaining Terms continue to apply to the extent that applicable law permits the agreement to continue without the affected provision or part. A finding limited to a particular person, jurisdiction or circumstance does not by itself determine whether the provision can apply elsewhere or in other circumstances.

Applicable law controls whether any wording must be disregarded, interpreted, modified or replaced, and whether a larger part of the agreement or the agreement as a whole can continue. This section gives us no authority to rewrite an invalid provision retroactively or preserve an unlawful restriction. Mandatory consumer rights and any different result required by mandatory local law remain unaffected, including the protections preserved in Sections 11 and 13 and any applicable regional provisions in Section 17.

15. EVENTS BEYOND REASONABLE CONTROL

Subject to the protections below, we are excused from responsibility for a delay or failure to perform only to the extent permitted by applicable law and only where it is caused by an event outside our reasonable control that we could not reasonably avoid or overcome. This applies only to the affected obligation and for the extent and period of the resulting disruption; other obligations remain unaffected.

Examples may include natural disasters or severe weather, armed conflict, terrorism or serious civil unrest, public-health emergencies, governmental restrictions, or widespread power or communications failures. An example qualifies only if it meets the conditions above. A provider failure does not qualify merely because a third party is involved. Ordinary bugs, maintenance, foreseeable capacity or staffing problems, avoidable supplier failures, lack of funds and ordinary commercial difficulty do not by themselves excuse performance under this section. It does not excuse our negligence or failure to maintain reasonable security or meet legal duties.

We will take reasonable steps to reduce the impact and resume affected performance. Where reasonably practicable, we will provide information about material disruption through available channels, and we will comply with any legally required notices. No fixed restoration time is promised.

An event does not automatically forfeit purchased Virtual Items or other paid entitlements, end subscriptions, or remove refund or other remedy rights. Where supply is materially disrupted, your rights depend on applicable law, relevant store rules and the nature and duration of the disruption, as addressed in Sections 5, 7 and 11. If performance cannot resume, either party retains any rights that applicable law provides; this section creates no unrestricted termination right.

Nothing here limits mandatory consumer or digital-content conformity rights, non-excludable liability, data-protection or security duties, or any payment, refund or other remedy required by law. Mandatory local rules and stronger applicable regional protections, including those in Section 17, remain unaffected.

16. FORMAL NOTICES AND CORRESPONDENCE

16.1 Communications and Specialized Requests

For ordinary gameplay, account, purchase, technical or moderation questions, please normally use an available Arshway support channel. Support is not the exclusive route for exercising legal rights, and informal contact remains voluntary as described in Section 13.

Privacy requests and notices should follow the Privacy Policy. Intellectual-property infringement reports should follow Section 10. Those specialized channels are separate from the formal-notice address below unless expressly designated for that purpose.

16.2 Formal Notices to Arshway

Where applicable law or these Terms specifically require formal delivery of a notice to us, our designated postal contact is:

[LEGAL OPERATOR NAME]

[VERIFIED LEGAL NOTICE ADDRESS]

Use the method required for the particular notice by applicable law. This address does not exclude another method that the law permits or requires. The validity, delivery and effective date of a notice depend on applicable legal requirements; sending an ordinary support message does not necessarily satisfy them. This section creates no additional pre-dispute notice requirement, waiting period or restriction on mandatory consumer rights.

16.3 Notices from Arshway

We may communicate about Terms changes, account or Service matters, purchases or subscriptions, legal matters and other material Service issues through channels appropriate to the circumstances. These may include in-Service messages, contact information associated with the relevant account where available, website notices or other legally permitted methods. Where law requires a particular method, timing or individual notice, we will meet that requirement. Website publication or sending a message does not by itself establish legally effective receipt in every case.

If you have supplied contact information for account communications, keep it reasonably current where relevant and supported by the Service. This does not require every player, including guest players, to provide an email or postal address. Contact information supplied for parental controls is not automatically the player’s general legal-notice address.

17. REGIONAL CONTRACTUAL PROVISIONS

17.1 General Regional Relationship

This section supplements the general Terms for consumers in the European Economic Area (EEA), the United Kingdom and Switzerland. Each regional part applies only where the relevant law applies to your contract. Applicable regional protections take precedence over less protective general provisions, and nothing here limits stronger rights under mandatory national or local law. This section does not select a governing law or court; Section 13 addresses those matters.

Your mandatory rights concerning contracting information, language, interpretation, complaint handling and access to redress remain unaffected. Contacting support under Sections 13 and 16 is not a prerequisite to exercising a statutory right. Store involvement does not remove obligations that the law places on us, as explained in Section 7.

17.2 EEA Consumers

Supply, conformity and updates. Where applicable consumer law covers our supply of digital content or digital services, we must supply them without undue delay unless a different time has been agreed. They must meet the contractual and statutory requirements that apply to them, including relevant functionality, compatibility and quality requirements. We must inform you of and supply required updates, including security updates, for the period required by law. For continuous supply, conformity obligations apply throughout the agreed supply period. Applicable legal rules determine liability periods and who must prove supply or conformity; these Terms do not shorten those periods or shift a statutory burden to you.

Remedies. If we fail to supply, you may require supply and, if the failure continues, terminate the affected contract under the applicable legal conditions. You need not first give another opportunity to supply where the law permits immediate termination, including certain cases of refusal or failure to meet an essential agreed delivery time.

If content or services do not conform, you may require us to bring them into conformity without charge, within a reasonable time and without significant inconvenience, unless this is impossible or would impose disproportionate costs under applicable law. Where correction is unavailable, fails, is refused or cannot reasonably be expected, or the defect is sufficiently serious, you may obtain an appropriate price reduction, where a price was paid, or terminate under the applicable conditions. For paid contracts, termination for lack of conformity requires more than a minor defect; we bear the burden of establishing that a defect is minor. Other mandatory remedies remain available.

Reimbursement due from us following a qualifying price reduction or termination will be made without undue delay and within the statutory period, using the original payment method unless you expressly agree otherwise, without reimbursement fees. Refund amounts and any allocation to periods of continuous supply follow applicable law. Sections 5, 7, 11 and 15 do not reduce these rights for Virtual Items, subscriptions or other paid entitlements.

Changes to digital content or services. A modification beyond what is necessary to maintain conformity is subject to applicable legal safeguards. Where required, the contract must permit the modification for a valid reason stated in it, the change must involve no additional cost to you, and clear information must be provided. This paragraph does not itself grant an additional power to modify the Services.

Where such a change negatively affects your access or use by more than a minor amount, applicable law may entitle you to advance notice on a durable medium that you can retain unchanged and to terminate without charge. Any statutory exception, including an option to retain unchanged, conforming content or services at no additional cost, applies only when its conditions are met. The nature and effect of the change determine these rights; they do not arise automatically from every gameplay or balance adjustment.

Withdrawal. Relevant distance contracts may carry a 14-day right to withdraw without giving a reason, normally measured from contract conclusion, with any statutory extensions preserved. Treatment differs for digital content, digital services, paid offers, relevant no-price contracts and subscriptions. Early supply does not create a waiver through these Terms: any legally required prior express consent, acknowledgment of loss and confirmation must be satisfied before the corresponding exception can apply. For services, an early-start request, the extent of performance and legally required information may affect withdrawal and any proportionate payment due. Further instructions are addressed in Appendix 1, where applicable. You retain all legally available methods of withdrawal; use of a model form is not compulsory.

No-price contracts and content after exit. Applicable protections can also cover certain contracts under which you provide personal data without paying a price. The statutory exception for data processed exclusively to supply the content or service or meet legal requirements, without another purpose, remains applicable. Guest status alone does not exclude protection. This does not create a legal basis or consent for personal-data processing, which is addressed in the Privacy Policy.

Following qualifying termination or withdrawal, you retain any statutory rights concerning retrieval of nonpersonal content you provided or created and restrictions on our further use of that content, subject to the statutory conditions and exceptions. These rights are separate from personal-data access, portability and deletion rights.

17.3 United Kingdom Consumers

Digital content and services. Where the Consumer Rights Act 2015 applies, digital content must be of satisfactory quality, fit for a particular purpose where the law requires, and as described. We must have the right to supply it. If these standards are not met, applicable remedies include repair or replacement without charge, within a reasonable time and without significant inconvenience, or a price reduction where the legal conditions are met. A price reduction may reach the full price. If we lack the right to supply the content, the statutory refund remedy applies. Relevant statutory rights concerning damage to your device or other digital content also remain available.

Services covered by that Act must be performed with reasonable care and skill. Where applicable conditions are met, you may require repeat performance or an appropriate price reduction. Refunds due under these remedies must follow the statutory timing and payment requirements. Nothing in these Terms excludes these protections or other mandatory remedies.

Cancellation. Relevant distance contracts may carry a 14-day cancellation right, normally measured from contract conclusion, subject to statutory exceptions and extensions. We do not treat early digital-content supply as removing that right unless the legally required express consent, acknowledgment and confirmation requirements have been satisfied. These Terms do not obtain those statements. For services, an express early-start request and the applicable information and performance conditions determine whether a proportionate charge is payable or the right ends on full performance. Appendix 1 addresses cancellation instructions where applicable; a clear cancellation statement may be used without the model form.

Subscription renewal and cancellation are addressed in Section 7, subject to applicable UK law. Canceling renewal, withdrawing from a contract, uninstalling a game and requesting personal-data deletion are distinct actions; none automatically accomplishes all the others.

17.4 Switzerland Consumers

Where Swiss online-contract rules apply, you retain the protections they require concerning the trader’s identity and contact details, information about contracting steps, means of identifying and correcting input errors before ordering, and electronic order confirmation. The relevant responsibilities depend on the transaction and the roles of Arshway and any store involved; store participation does not remove our own legal obligations.

Swiss law does not generally provide an automatic 14-day change-of-mind right for ordinary online purchases. The EEA and UK withdrawal provisions above do not grant that right to Swiss transactions. Any right available under applicable law or expressly applicable offer or store terms remains unaffected, as do contractual and statutory remedies for defective or missing performance. Those remedies depend on the content or service and the applicable contract rules; this section does not impose one warranty period on every digital transaction.

APPENDIX 1 — WITHDRAWAL AND CANCELLATION INFORMATION

A. When This Appendix Applies

This Appendix explains statutory withdrawal rights for applicable EEA distance contracts and statutory cancellation rights for applicable UK distance contracts concerning digital content supplied without a physical medium and services. It applies only where the relevant law gives you that right. The contract, offer and statutory exceptions determine the treatment; Virtual Items, subscriptions and free-to-play use do not all have the same treatment.

This Appendix does not grant an automatic EEA/UK-style cooling-off right to Swiss transactions or determine rights under other jurisdictions’ laws. Stronger mandatory rights remain unaffected. Rights concerning missing or defective content and services remain separate, as explained in Sections 7 and 17.

Stopping subscription renewal and exercising a statutory withdrawal or cancellation right are different actions. Section 7 addresses renewal cancellation. Uninstalling a game does not by itself cancel store billing. Store involvement does not remove any obligation that applicable law places on Arshway.

B. EEA Withdrawal Information

Period. Where the right applies, you may withdraw without giving a reason. For the digital-content and service contracts covered here, the ordinary period expires 14 days after the day the contract is concluded. If the legally required withdrawal information was not supplied, the period extends to 12 months after the original period would have ended. If that information is supplied within 12 months of contract conclusion, the period ends 14 days after you receive it. Any stronger mandatory national protection remains applicable.

How to withdraw. Inform the relevant trader of your decision through an unequivocal statement, such as a letter or email. For withdrawal notices to Arshway, the designated recipient and contact details are:

[WITHDRAWAL CONTACT / RECIPIENT]

[WITHDRAWAL POSTAL ADDRESS]

[WITHDRAWAL EMAIL OR ELECTRONIC CHANNEL]

You may use the model form in Part D, but do not have to. Sending your withdrawal communication before the period expires is sufficient to meet the deadline. Keep a copy or other evidence of sending it. You need not exhaust support, send formal postal notice under Section 16 or use a particular form. All statutory methods of exercising the right remain available.

Reimbursement. If you validly withdraw from a contract with us, we will reimburse payments received from you under that contract without undue delay and no later than 14 days after we are informed of your decision. Reimbursement uses the original payment method unless you expressly agree otherwise, without reimbursement fees. This is subject to any lawful payment for requested early service performance described below; it does not create a refund for a contract to which no withdrawal right applies.

Digital content. For digital content supplied without a physical medium under a contract requiring payment, the right is lost when performance begins only if you previously expressly consented to performance during the withdrawal period, acknowledged that you would lose the right, and received the required contract confirmation. Where any required safeguard is missing, delivery alone does not establish loss of the right; the statutory protections against charging for that supply apply.

Services and early performance. If you expressly request performance during the withdrawal period and then withdraw before full performance, a proportionate payment may be due for services supplied up to your withdrawal notice. It is calculated against the full agreed price, or the market value of what was supplied if that price is excessive. You bear no cost for performance during that period if the required early-start request was not made or the required withdrawal or proportionate-payment information was not supplied. For a paid service, the right ends on full performance only where performance began with your prior express consent and acknowledgment that full performance would end the right. Starting access to an ongoing service is not itself full performance.

Relevant no-price contracts. Certain contracts involving personal data may be covered even without payment, subject to the scope explained in Section 17.2. For covered contracts that do not require payment, the digital-content exception concerns performance beginning, and the service exception concerns full performance; the additional paid-contract consent conditions above do not apply automatically. Applicable national conditions remain controlling. This Appendix neither supplies a lawful basis nor obtains consent for personal-data processing.

Accepting these Terms or this Appendix does not provide an early-start request, consent to immediate supply or acknowledgment of losing a withdrawal right. Such statements must be obtained separately where legally required. Withdrawal may end access to the affected content or service; statutory rights concerning content and personal data remain protected under Section 17 and the Privacy Policy.

C. UK Cancellation Information

Period. Where the right applies, you may cancel without giving a reason. For the digital-content and service contracts covered here, you may cancel from contract conclusion until the end of 14 days after that day. If the required cancellation information was not supplied, the period ends 12 months after the ordinary deadline. If it is supplied within the statutory 12-month window beginning with the first day of the ordinary 14-day period, the deadline becomes 14 days after you receive it.

How to cancel. Inform the relevant trader through a clear statement of your decision. For notices to Arshway, use the recipient and contact details in Part B. The model form in Part D is optional; a letter, email or another legally sufficient communication may be used. Sending the communication before the deadline is sufficient. Keep evidence of sending it. Neither prior support contact nor formal postal notice under Section 16 is required. Legally available methods remain unaffected.

Reimbursement. For valid cancellation of a contract with us, payments received under that contract will be reimbursed without undue delay and no later than 14 days after we are informed of cancellation. The original payment method will be used unless you expressly agree otherwise, and no reimbursement fee will be charged. Any lawful proportionate payment for requested early services is addressed below.

Digital content. Supply without a physical medium must not begin during the cancellation period without your express consent and acknowledgment that the cancellation right will be lost. Under the statutory early-supply rule, the right ends when supply begins after those statements. Required confirmation of the contract, including that consent and acknowledgment, must also be provided on a durable medium that you can retain unchanged. Missing consent, acknowledgment or required confirmation carries the statutory protection against charges for digital content supplied during the cancellation period. Consistently with Section 17.3, we do not rely on early supply to remove your right unless all required safeguards have been satisfied.

Services and early performance. Services may begin during the cancellation period at your express request. If you cancel after requested performance begins but before it is complete, the law may require payment proportionate to what was supplied up to your cancellation notice, measured against the full agreed price or, if excessive, the market value of the services supplied. No such cost is payable if the required request or cancellation/proportionate-payment information is missing. The right ends on full performance only if performance began following your express request and acknowledgment that full performance would end it. Starting an ongoing service is not completing it.

These Terms and this Appendix do not obtain any of those statements. Subscription cancellation rights depend on the relevant contract and applicable UK law; this Appendix does not create a new cooling-off period at every renewal. Other mandatory rights and remedies remain unaffected.

D. Model Withdrawal / Cancellation Form

Use this form only if you wish to withdraw from or cancel a contract to which the relevant statutory right applies. You may instead send another unequivocal statement as described above. Delete alternatives that do not apply.

To:

[WITHDRAWAL CONTACT / RECIPIENT]

[WITHDRAWAL POSTAL ADDRESS]

[WITHDRAWAL EMAIL OR ELECTRONIC CHANNEL]

I/We give notice that I/we withdraw from/cancel my/our contract for the following digital content or service:

Description: ____________________

Ordered on / contract concluded on: ____________________

Received on, where relevant: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s), only when submitted on paper: ____________________

Date of notice: ____________________

Optional information to help identify the contract or respond, if available and useful:

• Order/transaction reference: ____________________
• Relevant game and player/account identifier: ____________________
• Reply contact, if different from the details above: ____________________

The optional fields are not conditions for exercising the right. A legally sufficient statement is not invalid merely because it does not complete this form. Do not send passwords, authentication codes, parental PINs or payment-card details.