Community Guidelines

1. Playing together

These Community Guidelines explain the conduct expected when using Arshway Games services. They apply to interactions with other players, including clan chat, direct messages, player and clan names, descriptions, and other content you submit through available community features. They form part of our Terms of Service for the relevant features. The Terms, including their regional provisions and mandatory consumer protections, continue to apply.

2. Respect other players

Keep your messages and other contributions respectful. Do not use our services to:

• Harass, bully, threaten, impersonate or target another person for abuse.
• Promote hatred or discrimination, including racist attacks.
• Encourage violence, self-harm or criminal conduct.
• Send sexually explicit or otherwise abusive content, or use offensive names and descriptions.
• Share another person’s private information without permission, or pressure someone to disclose private information or account credentials.
• Send spam, scams, unauthorized advertising or harmful links.

These expectations apply to private messages as well as shared conversations. Changing the spelling of an abusive word or repeatedly reposting blocked content does not make it acceptable. Choose player and clan names that follow the same rules as your messages.

3. Play fairly and protect accounts

Do not use cheats, modified clients, bots, unauthorized automation or other tools that manipulate gameplay, progress, rewards or rankings. Do not exploit bugs or vulnerabilities to obtain an unfair advantage, disrupt the services, access another person’s account, or bypass security measures. If you discover a problem, describe it through an available support channel without exploiting it or encouraging others to do so.

Do not sell, rent, transfer or trade accounts, or offer unauthorized sales of Virtual Items. Use the purchase and resource-sharing features that the game actually provides. Permitted in-game help, gifts and donations are not prohibited trading. Legitimate refund requests and purchase disputes are not misconduct.

Protect your sign-in details and verification codes. Do not send passwords or authentication codes to other players. Offers of free currency or account upgrades that ask for credentials or direct you to an unauthorized seller may be scams. Account responsibilities, including the distinction between account sharing and parental supervision, are explained in Section 4 of our Terms.

4. Report problems

Use an available player or message reporting feature to report abusive behavior. When reporting a particular message, identify that message through the reporting feature so it can be reviewed. Give an accurate account of the problem. Do not misuse reports to retaliate against someone or knowingly make false allegations.

You can also contact us through in-game support or at support@arshwaygames.com. In-game support accepts a subject and description and associates the ticket with your player ID, including when you play as a guest. It does not accept screenshot or file attachments. Replies to in-game tickets can be provided through in-game system messages. The email option opens your email application; you decide whether to send the message.

Submitting a report does not establish that the reported player broke a rule or guarantee a particular outcome. Avoid escalating a dispute through further abusive messages. Information provided for reporting and support is handled as described in our Privacy Policy.

5. Filtering, review and action

Language filtering can prevent prohibited messages from being sent. Filtering cannot identify every harmful interaction, and a message passing a filter does not mean it complies with these Guidelines. We may review reports and suspected violations and take action under Section 11 of our Terms.

Depending on the circumstances, action may include a warning, content removal, restrictions on communication or other affected features, suspension, or termination. Action must be reasonable and proportionate to the issue. A report alone is not proof of a violation. Serious abuse, fraud, security risks or legal requirements may require immediate action; a warning does not always come first.

If you believe an action was mistaken, contact us through an available support channel to request review. We will provide any notice, explanation and opportunity for review or appeal required by applicable law. We do not promise that every violation will be detected or that reports will receive a particular outcome or response within a fixed time.

Restrictions on game access do not automatically forfeit purchased content, remove statutory remedies, cancel store subscription billing or delete personal data. The relevant provisions of our Terms and Privacy Policy continue to govern those matters.

6. Changes to these Guidelines

Changes to these Guidelines are subject to the change, notice and agreement provisions in Section 1 of our Terms. Nothing in these Guidelines limits rights that cannot lawfully be excluded.